SHIPPING POLICY

We process all orders within 1-2 working days upon payment confirmation.

All orders are shipped via Ninja Van Standard delivery

RETURN AND EXCHANGE POLICY

All items sold at Hydro Flask go through our quality control procedures. We inspect every item before it is shipped, and all goods are shipped fully insured in case of loss or damage.

However, there are times when items are damaged, defective, or incorrectly shipped. If this is the case for you, we will gladly replace them. If you have a need to return goods to us for whatever reason please email hydroflask.sg@primergrp.com outlining the reason for return and request your Returns Merchandise Authorization (RMA) number within 7 days of order receipt, and return your unwanted items within 14 days of receiving your RMA number for an exchange for the same item in a different size or any product that we carry (Based on stock availability). In the event the item you would like to exchange for is not available, we will offer you a store credit for your next purchase.

We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our operations centre. In case of dispute, we also recommend you retain proof of sending.

If the items shipped are defective or different from the ones you ordered, we will be shouldering the cost of all shipping fees incurred. If you refuse the order or you want to change it due to preference, you will be charged for all shipping, delivery and storage incurred.

All returned merchandise must be unused, unopened and in original condition. All merchandise must be returned in the condition they were received and in original packaging, tags and label must be intact.