Return and Exchange Policy
All items sold at Hydro Flask go through our quality control procedures, where we inspect every item before it is shipped. All goods are shipped fully insured in case of loss or damage.
However, there are times when the item(s) received are damaged, defective, or incorrectly shipped. If this is the case for you, we will gladly replace them. If you have a need to return goods to us, please email firstname.lastname@example.org stating the reason for return, and request for your Returns Merchandise Authorization (RMA) number within 7 days of order receipt.
Once you have your RMA number, you have 14 days to return the unwanted item(s) for an exchange of the same item in a different size or any product that we carry (based on stock availability). Do note that all merchandise must be returned in the condition they were received, and in original packaging.
We recommend that you insure the return shipment as it will be your duty to take reasonable care of the goods, and will be liable for damage to them until we receive them at our operations center. In the case of any dispute, we also recommend that you retain proof of sending.
If the items shipped are defective or different from the ones you ordered, we will be bearing the cost of all shipping fees incurred. Should you refuse the order or want to change it due to preference, do note that you will be charged for all shipping, delivery and storage incurred.