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Online Orders

We accept Visa, MasterCard and American Express Credit cards. Debit cards with a Visa or MasterCard logo are also accepted. Alternatively you may choose to check out with PayNow option at checkout page.

Please note that cheques, money orders, and gift cards are not accepted at this moment.

Yes, debit cards with a Visa or MasterCard logo are accepted.
Does the address you typed match the address on file with the credit card company? If you still encounter a problem after you’ve verified that the address matches, please email us at hydroflask.sg@primergrp.com for further assistance.
Newly produced Hydro Flasks do not feature a registered trademark symbol next to our logo. This decision was made to enhance the presentation of the logo on our bottles. The absence or presence of a Hydro Flask registered trademark or R symbol next to our logo is not an indicator of authenticity.

We've elevated the silhouette and modernized the design of our Wide Mouth bottles to align with the rest of our bottle lineup. This evolution comes without compromising performance — cold stays icy cold for 24 hours, and hot stays piping hot for 12 — just like always. There are a few differences in the new design, as noted by the below graphics:

Verify that you entered the promotion code number exactly as shown, without spaces. Additionally, verify the date you are using the promotion code falls into the applicable date range. Once these are confirmed, if the problem persists, please email us at hydroflask.sg@primergrp.com.

Return and Exchange Policy

All items sold at Hydro Flask go through our quality control procedures. We inspect every item before it is shipped, and all goods are shipped fully insured in case of loss or damage.

However, there are times when items are damaged, defective, or incorrectly shipped. If this is the case for you, we will gladly replace them. If you have a need to return goods to us for whatever reason please email hydroflask.sg@primergrp.com outlining the reason for return and request your Returns Merchandise Authorization (RMA) number within 7 days of order receipt, and return your unwanted items within 14 days of receiving your RMA number for an exchange for the same item in a different size or any product that we carry (Based on stock availability). In the event the item you would like to exchange for is not available, we will offer you a store credit for your next purchase.

We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our operations centre. In case of dispute, we also recommend you retain proof of sending.

If the items shipped are defective or different from the ones you ordered, we will be shouldering the cost of all shipping fees incurred. If you refuse the order or you want to change it due to preference, you will be charged for all shipping, delivery and storage incurred.

All returned merchandise must be unused, unopened and in original condition. All merchandise must be returned in the condition they were received and in original packaging, tags and label must be intact.

Shipping - Handling

We process all orders within 1-2 working days upon payment confirmation.
All orders are shipped via Ninja Van standard delivery
All orders can be tracked here https://www.ninjavan.co/en-sg/tracking

Product Care

Your Hydro Flask is a life-long companion. Follow the simple maintenance steps below and your bottle will keep providing the pure refreshment you love in the years to come.

Hand-wash your flask and cap with hot, soapy water. Rinse the flask as well as the cap and it’s ready for adventure.

Hand-wash your flask and cap with hot, soapy water. Rinse the flask as well as the cap and it’s ready for adventure.

1. Put your flask through the dishwasher or soak the exterior in hot water: The dishwasher can get hot enough to affect the insulation property of the flask as well as discolor the powder coat. Similarly, soaking your entire flask in hot water can discolor the powder coat. .

2. Put your Hydro Flask in the freezer: Due to the double wall vacuum insulation, the water inside will be protected from the temperature inside the freezer and won’t freeze. If you want ice cold water, put some ice cubes inside your flask and notice how long it takes them to melt!

3. Put your flask on the stove: Due to the double wall vacuum insulating property of the flask, outside temperature will not change the inside beverage temperature. If you put your flask on any sort of stove or heat source, the heat will damage the outside of the flask.

4. Soak or put the Flex Cap, Wide Flat Cap, Stainless Steel Flat Cap, or Loop Caps through the dishwasher: The Flex Cap, Wide Flat Cap, Stainless Steel Flat Cap, Standard Loop Cap, and Narrow Loop Cap can take on water when they are run through the dishwasher or submerged in water for an extended time. Instead, we recommend hand washing them with hot, soapy water, rinsing, and allowing them to dry.

5. Use bleach or chlorine to clean our products: Those chemicals will ruin and rust stainless steel; therefore, they should not be used on our products.

1. Wash your flask with a bottle brush: Shop our cleaning accessories and use the Bottle Brush and Straw & Lid Cleaning Set as frequently as possible.

2. Use white distilled vinegar for cleaning: You can use household white distilled vinegar to help remove any stains or discoloration on the inside of your flask. We recommend putting ½ cup of vinegar in your flask, gently swirling the vinegar around to wash any affected areas, and let sit for 5 minutes. Rinse thoroughly with warm water and repeat if necessary.

3. Use baking soda for cleaning: For those stubborn spots inside your Hydro Flask, mix 2-3 tablespoons of baking soda with a small amount of warm water to form a scrubbing paste. Dip the bristles of your bottle brush in the paste and work paste into affected area on the inside of your flask. Repeat as necessary until stains disappear.

4. Wash your Hydro Flip Lid and Wide Straw Lid in the dishwasher: The Hydro Flip Lid and Wide Straw Lid are top-rack dishwasher safe. The cap may last longer if it is hand washed, but if it needs to be deep cleaned, the dishwasher is acceptable.

Product Warranty

Hydro Flask® guarantees every Hydro Flask® product with a limited warranty against manufacturer defects!

Hydro Flask® Lifetime Warranty

Hydro Flask Hydration, Tumbler, Coffee, Beer, Wine & Spirits, Food, Large Capacity Hard Goods, Hard Good Accessory Products and Journey Series carry a limited lifetime warranty against manufacturer’s defects for the life of the product. Hydro Flask will replace any product found to be defective within the scope of normal and appropriate use. Replacement parts will be utilized to address defects when available.

Before submitting a warranty claim, please read the following:

Broken or leaking caps: If your cap breaks or you notice a leak, please follow the link below to sign in and enter your warranty details. Please note you may be required to send us a photo of your cap to validate the claim. Our After Sales Care team will contact you directly to process your warranty claim.

Flasks that seem to have lost their insulating properties: You can test the insulation of your flask at home with boiling water. Pour from a kettle or pot directly into the stationary flask, filling it all the way to the neck. Exercise caution pouring boiling water into the flask to avoid burns. Do not hold the flask while filling with boiling water. Also, do not place the cap over the flask. After about 5 minutes, feel the outside of the flask (below the neck). If you feel any hot spots, the insulation has been compromised and you are eligible for a replacement.

Flasks that are damaged during the shipping process: Flasks that are damaged during the shipping process: Please contact us if you ordered your flask from www.hydroflask.sg and it has arrived damaged. If you use your flask, we cannot replace it due to shipping damage. Our After Sales Care team will contact you directly to provide instructions on how to have your bottle replaced.

Rattling flasks: The rattle you hear is a small metal disc that sits between the double wall of your flask and aids in the vacuum insulation process. Sometimes the disc becomes dislodged, creating a small noise or rattle. This will not affect the insulation or structural integrity of your flask. If you can live with it, so can we. However, if it is an annoyance, we will exchange it for a new flask.

My Hydro Warranties: If you need to claim your My Hydro product(s) under our lifetime warranty, we will not be able to offer the complete configuration as a full warranty. We will handle each warranty on a case-by-case basis, but cannot guarantee every piece of your My Hydro will be available for warranty.

International Warranty Claims: Hydro Flask® purchased from outside of Singapore is covered by our international warranty. Please send us an e-mail at hydroflask.sg@primergrp.com for assistance. Please note that all claims will have to go through a validation process. PRIMER-UNIGLOBE (S) PTE. LTD, Hydro Flask® exclusive distributor for Singapore reserves the right to accept or deny warranty claims on products purchased from other international resellers.

Warranty claims will only be approved by Hydro Flask® and its exclusive local distributor if the product was purchased from an authorized dealer. This warranty is limited to the lifetime of your Hydro Flask® product, as limited by or subject to applicable law. The limited warranty provided by Hydro Flask® only covers manufacturing defects and does not include any damage or defect of any Hydro Flask® products caused by, whether directly or indirectly, any of the following: (i) improper use or misuse of the product; (ii) damage or defect caused by cleaning, disassembly, alterations, or modifications; or (iii) damage or defect caused by or resulting from wear and tear, abuse, fire, or Acts of God.

Please note your Warranty Claim Hydro Flask® will be replaced by the same size and color Hydro Flask. If the size and color are no longer available, it will be replaced by one of similar size and color and will not be of lesser SRP value. Unfortunately, replacement flasks under warranty cannot be customized. If you have a flask with a custom logo, we are not able to screen print or engrave the artwork on your return flask. Those that have purchased engraved flasks will not get an engraved flask sent to them under our warranty replacement policy.

For further assessment, you may also bring your Hydro Flask® and proof of purchase/order reference to any Hydro Flask® store in the Singapore and our team will gladly assist you.

Please follow the link below to sign in and enter your warranty details. We will contact you regarding your next step.

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